Returns and Refunds

Order Cancellations

You may cancel an order by emailing our Customer Service team at info@artisanaorganics.com or calling 866-237-8688. If your order has not yet shipped, we will cancel it free of charge and refund your total payment. In the case where your order has already shipped, you will be refunded your payment MINUS the costs associated with shipping and recalling the package. We send email updates when your order is confirmed and when your order is shipped. We cannot be held responsible if you fail to receive these notifications due to mis-typing your email address, your email firewalls, your spam filters, etc.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Perishable goods like food generally cannot be returned. However, if your food item was either a) damaged in shipping, or, b) of compromised quality, you may initiate a return process with us.

Returns must be handled directly with our customer service representatives via email. To initiate the process, send us an email at info@artisanaorganics.com.

To return a product, you must be able to supply the following to us: 1) a photograph of the products received with damage (if any); 2) a photograph of the lot code stamped on the product; and, 3) a receipt or proof of purchase. You must provide this to us via email within 30 days of purchase at the email address info@artisanaorganics.com. We may choose to provide you a shipping label and have you ship the product back to us.

Refunds

If you are approved for a refund, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within ten days.

Looking for your refund? If we confirmed your refund but you haven't seen it post yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@artisanaorganics.com.

Questions?

You can email us at info@artisanaorganics.com or call us at 866-237-8688.